From Vision to Reality: How a Global Bank Built Its GCC in GIFT City with RKHRM
The Beginning of a New Era in Global Banking In late 2023, one of the world’s largest BFSI groups began exploring India for its next strategic Global Capability Center (GCC). The goal was clear — create a digital command hub that would power its fintech, risk analytics, and AI‑driven compliance operations worldwide. But where would this next‑gen center be built? Bengaluru was crowded. Hyderabad was costly. Mumbai was overloaded. Then came a new name on the map — GIFT City (Ahmedabad) — India’s first International Financial Services Centre (IFSC). That’s when their leadership connected with RK HR Management Private Limited (RKHRM) —a trusted Recruitment Company in Ahmedabad specializing in strategic talent solutions for GCCs across India. What Is a Global Capability Center (GCC)? A Global Capability Center (GCC) is an offshore unit of a multinational company that handles key functions such as: - IT & Digital Transformation - Finance & Risk Management - R&D and AI Innovation - Data Analytics and Business Intelligence - Cybersecurity and Compliance Unlike outsourcing vendors, GCCs are integrated arms of the parent organization — focused on innovation, not just cost savings. They drive long‑term value creation, operational efficiency, and global agility. Real Example: JPMorgan Chase’s tech hub in Bengaluru and Goldman Sachs’ analytics center in Hyderabad are both GCC models of success. Why the Bank Chose GIFT City 1. Regulatory Freedom + Tax Incentives GIFT City is India’s first IFSC with regulatory oversight from IFSCA, allowing global financial transactions in foreign currencies (USD, EUR, GBP). The center offers a 10‑year tax holiday, no GST on services, and free profit repatriation — ideal for banking and fintech GCCs. 2. Talent Advantage of Ahmedabad Gujarat’s education ecosystem produces tens of thousands of finance, analytics, and engineering graduates annually. The bank recognized this as an untapped opportunity — a young, loyal, and tech‑ready workforce outside the metro bubble. 3. Infrastructure + Quality of Life Unlike traditional IT parks, GIFT City is a smart district with zero waste utilities, underground infrastructure, and integrated commercial + residential zones. Executives could live and work within the same ecosystem — a critical factor for global expatriates. The Challenge: Finding the Right People Setting up a GCC from scratch means building an entire organization within months — leadership, technology, risk, operations, compliance, and support. The bank needed: - 250 professionals in Phase 1 (across IT, Finance, and Risk) - Leadership team with global banking exposure - Analysts versed in Basel III, AML, and ESG frameworks - AI engineers for Fraud Detection Models - HR and Admin teams aligned with IFSC compliance To achieve this, they partnered with RKHRM, a Best Job Consultancy in Ahmedabad renowned for its domain‑specific recruitment capabilities. Phase 1: Strategy & Blueprint with RKHRM RKHRM began with a strategic hiring blueprint tailored to GIFT City and the bank’s specific charter. The process included: 1. Talent Mapping & Market Analysis - Surveyed over 12,000 profiles across Ahmedabad, Vadodara, and Pune. - Benchmarked salary ranges for BFSI and FinTech roles within GIFT City. - Identified local institutions producing relevant graduates. 2. Employer Branding in a New Market - Positioned the bank as an “Employer of Choice” in Gujarat. - Launched digital campaigns through LinkedIn and local career fairs. - Educated candidates about the GCC model and global career growth paths.
